SMS Compliance Guide
Important Notice for B2B Platform
Hive is a B2B platform that provides SMS tools to inspection companies. Each inspection company is responsible for obtaining proper consent and complying with all SMS regulations.
For Inspection Companies
Mandatory Requirements
- Obtain explicit written consent BEFORE sending any SMS
- Use clear consent language about message frequency and rates
- Provide STOP and HELP instructions
- Process opt-outs immediately (within minutes)
- Maintain consent records for 4 years minimum
Prohibited Practices
- Never send messages without explicit consent
- Never pre-check consent checkboxes
- Never ignore STOP requests
- Never share or sell phone numbers
Sample Consent Language
"By providing your phone number and checking this box, you agree to receive automated SMS messages from [Your Company Name] via Hive regarding your property inspection. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help."
For End Users (Property Owners)
Your SMS Rights
- Reply STOP to any message to unsubscribe immediately
- Reply HELP for assistance and support information
- Report SMS issues to [email protected]
- Request deletion of your phone number
Legal & Regulatory Compliance
Hive complies with:
- TCPA (Telephone Consumer Protection Act): Federal law governing SMS consent
- CTIA Guidelines: Industry best practices for messaging
- Carrier Requirements: Standards from major wireless carriers
Penalties for Non-Compliance
Violations can result in serious consequences:
- TCPA fines: $500 to $1,500 per violation
- Account suspension or termination
- Legal liability and lawsuits
- Damage to business reputation
Contact & Support
For Inspection Companies
Email: [email protected]
For End Users
Email: [email protected]