Hive Inspect questions and answers

Question 1

Is Hive the same as Hive Inspect?

Accepted Answer

Yes. Hive Inspect is the official product name. Many inspectors and customers call it Hive for short. Both names refer to the same AI home inspection software that writes reports with you at hiveinspect.com.

Question 2

How long does it take to set up and start using Hive Inspect?

Accepted Answer

The setup steps take about 90 minutes: company details, templates, agreements, services, automations and connecting Stripe. If you're switching from another tool, we can move your data for you. Most inspectors do a mock inspection and are on a real one within a few days.

Question 3

What devices does Hive Inspect work on?

Accepted Answer

Hive Inspect works on iOS (iPhone and iPad) and Android devices. You inspect and write the report in the mobile app, and run the business from the web dashboard on any computer, where you can also edit reports. Your work syncs between the two.

Question 4

Is training and support included?

Accepted Answer

Yes. You can book an onboarding call, watch the onboarding videos, and follow the step-by-step guides at docs.hiveinspect.com. Customer support is 7 days a week, by chat, screen share, video call or email.

Question 5

What is the best home inspection software?

Accepted Answer

Our pick is Hive Inspect, and we make it. Every AI tool is included on every plan at no extra charge, and booking, agreements and payments are included at $99/month, however many inspections you do. Spectora is our runner-up. EZ Home Inspection, Palmtech and Inspector Toolbelt cost less. Our 2026 roundup at hiveinspect.com/best-home-inspection-software compares 11 tools, with dated prices, each tool's limits and who each one suits.

Question 6

Does Hive Inspect work outside the US and Canada?

Accepted Answer

Yes. Hive Inspect works for home inspectors in the US, in Canada and in other countries.

Question 7

How does Hive Inspect work offline?

Accepted Answer

The app works without signal. You can take photos, write comments and edit the whole report offline, then sync when you're back online. The AI tools (Smart Add, AI Comment Assist and AI Comment Merge) need an internet connection.

Question 8

Can I dictate my findings instead of typing?

Accepted Answer

Yes. In the mobile app, tap the microphone in Smart Add and say what you found. Smart Add finds the matching comment in your template, or AI Comment Assist drafts a new one for you to check. Anywhere else in the app, use the microphone on your phone's keyboard.

Question 9

Can I customize reports to match my brand?

Accepted Answer

Yes. Your logo goes on your reports, and you can set your own brand color for the PDF. Build as many templates as you need for different inspection types, import the templates you already use, or start from a ready-made one in the Template Hub.

Question 10

Can clients access reports immediately?

Accepted Answer

Yes. When you publish, Hive emails or texts the client and agent a link to the online report, with every photo and video, which they can also download as a PDF. Published reports stay in cloud storage with no expiry.

Question 11

Can I generate state-specific forms and reports?

Accepted Answer

Yes. The Template Hub includes Florida forms (wind mitigation, 4-point, roof and WDO), Texas TREC and WDI forms, and NPMA-33. If you need another state's form, ask us in chat.

Question 12

Can I send a report in Spanish or French?

Accepted Answer

Yes. Translate a report into Spanish or French from the PDF button in the web editor. The translated PDF sits next to the English one, so your client can pick either language. The online report stays in English. TREC reports can be translated into Spanish. For another language, ask us in chat.

Question 13

How much does Hive Inspect cost?

Accepted Answer

Hive is $99/month, or $999/year, however many inspections you do, so a busy month costs the same as a slow one. Each extra inspector is $69/month, or $599/year on the annual plan. Every feature and every AI tool is on every plan. Start with 5 free reports, no credit card.

Question 14

What happens to my data if I cancel?

Accepted Answer

You can still log in and view all your past inspections after you cancel.

Question 15

What kind of customer support do you offer?

Accepted Answer

Customer support 7 days a week, by chat, screen share, video call or email. You talk to the team that builds Hive.

Question 16

What does Hive do with my client data?

Accepted Answer

Your reports and photos are stored in the cloud and backed up. Card and bank payments go through your own Stripe account. Hive doesn't sell your client data.

Question 17

Is support a chatbot?

Accepted Answer

No. Every chat is answered by a person on the Hive team. Customer support is 7 days a week, by chat, screen share, video call or email.

Questions inspectors ask about Hive

Getting started